Shipping Rates & Helpful Information

Delivery Notes & Disclaimers

Shipping Rates & Timeframes- Food Packages

  • Food Packages - Shipping Rates
  • Food Packages - Shipping Timeframes

Shipping Rates & Timeframe - Physical Gift Certificates

  • Physical Gift Cards - Shipping Rates
  • Physical Gift Cards - Shipping Timeframes

Package Handling - Lobster Care & Cooking

Shipping with Gift Certificate Redemptions


SPECIAL NOTE: Any order changes must be received at least 3 business days prior to shipment. We are unable to honor changes received after that time.

Delivery Notes & Disclaimers

• We Proudly Ship Via UPS®.

• PLEASE NOTE: Sunday and Monday delivery is not available. Lobster Gram delivers Tuesday-Saturday only, so shipment remain fresh fir live lobsters or stay frozen with dry ice.

SALES TAX: Add 2¼% sales tax on the product total (not including shipping), to any order being delivered into the state of Illinois. This excludes Dollar-Amount Gift Certificate purchases.

• Delivery time not guaranteed during major holiday seasons or weather delays.

• All Shipments require a street address (sorry, no PO Boxes). Damage due to incorrect or incomplete shipping addresses voids our guarantee. Package delivery cannot be guaranteed if any address information provided to us is incorrect. Please be sure to double check addresses.

• The courier may leave the package at the door if no one is home. Recipients in apartment buildings may need to be home in order to sign for their package and ensure delivery. Sending to a business address is a good option to consider.

• Drivers may require a signature if they feel it is an unsecured location.

• Lobster Gram cannot be responsible for contacting recipients regarding package delivery dates.

• Due to state laws, Lobster Gram is unable to ship Maine lobster tails and Maine Lobster Claws to Massachusetts and New Hampshire. If you would like to send lobster tails to a recipient in either of these two states, please choose from our other tail varieties. Please call for more information.

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Shipping Rates & Timeframes- Food Packages

The following shipping table shows Lobster Gram's shipping rates for food packages per UPS. Shipping rates are subject to change.

Package Shipping Rates

Shipping Chart

Package Timeframes

To track your order, please visit our Order Tracking page.

  • Ground Delivery:
      • UPS Ground Delivery is only available for select locations near our Maine warehouse location. This ensures packages will stay fresh (for live products) or stay frozen (for dry ice products). Packages sent via this method will arrive in 1-2 days and often arrive the next day.
      • This shipping method will only appear in checkout if your zip code is within the ground shipping areas.
      • You select the delivery date of choice, by selecting the delivery date in the shipping calendar.
      • Deliveries arrive to residences by 8:00 pm and to businesses by 5:00 pm.
      • Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

       

    • 2-Day Delivery:
      • 2-Day Delivery is not available for live lobster packages; only frozen. This ensure the live lobsters survive, by delivering in 1 business day.
      • Packages sent via this method will arrive in 1-2 days and often arrive the next day.
      • You select the delivery date of choice, by selecting the delivery date in the shipping calendar.
      • This shipping method will only appear in checkout if the delivery date selected allows for 2 day delivery, and the items in your cart are all frozen.
      • Deliveries arrive to residences by 8:00 pm and to businesses by 5:00 pm.
      • Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

       

    • Ground Delivery:
      • Overnight shipping is the method required for ALL LIVE MAINE LOBSTER packages.
      • Live lobster delivery is not available to Alaska or Hawaii, although we can ship lobster tails and other frozen items to these areas. Please call Customer Service at 1-800-548-3562 for more information.
      • Packages sent via this method will arrive in 1 day.
      • You select the delivery date of choice, by selecting the delivery date in the shipping calendar.
      • UPS delivers packages by 5:00 pm to commercial areas and by 8:00 pm to residences the next business day after being shipped.
      • Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

       

    • Priority Overnight (Required for Alaska, Hawaii, and Remote Areas):
      • Priority overnight shipping is the method required for all LIVE MAINE LOBSTER packages shipping to remote areas.
      • Live lobster delivery is not available to Alaska or Hawaii, although we can ship lobster tails and other frozen items to these areas. Please call Customer Service at 1-800-548-3562 for more information.
      • UPS usually delivers Priority Overnight packages by noon the next business day after being shipped. However, shipping to remote areas may be as late as 8:00 pm. Please call Customer Service at 1-800-548-3562 for more information.

       

    • Saturday Delivery:
      • Saturday delivery is available to most city and suburban areas.
      • Deliveries arrive between 8:00 am and 1:30 pm.
      • Please call Customer Service at 1-800-548-3562 to confirm if you are unsure whether your location is serviced on Saturdays.

       

    • Sunday and Monday Deliveries:
      • Sunday and Monday deliveries are not available for perishable packages.

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    Shipping Rates & Timeframe - Physical Gift Certificates

    The following shipping table shows Lobster Gram's shipping rates for physical gift certificate packages per UPS. Shipping rates are subject to change.

    Shipping Chart

    Gift Certificate Timeframes

    To track your order, please visit our Order Tracking page. Please note that 1st Class Mail is not trackable, as it is sent via USPS not UPS.

    • 1st Class Mail FREE - Gift certificate orders are processed and mailed via USPS within 1 - 2 business days once the order is received from our National Customer Service Headquarters in Chicago, Illinois. Allow 7-10 business days for delivery, though it may arrive sooner.

     

    • UPS AIR LETTERS have a driver release on file so they may be left at the door, but if delivering to a multi-unit building, the driver may require someone be present to receive the letter in person. No PO Box addresses allowed. UPS does not guarantee delivery times during major holidays or delays due to weather.
      • 2-Day UPS Air Letter: $9.00 - arrives by 8:00 pm or earlier the second business day after being shipped.
      • Standard Overnight UPS Air Letter: $12.00 - arrives by 8:00 pm the next business day after being shipped. See Priority Letter if you need next-day service to a remote area.
      • Priority UPS Air Letter: $14.00 - arrives by 12:00 pm to city and suburban areas, or 4:30 pm to more remote areas - the next business day after being shipped. Priority is required if sending to a remote area for next-day service.
      • Saturday UPS Air Letter: $24.00 - arrives by 1:30 pm on Saturdays. Remote areas are not available for Saturday delivery, please contact us to confirm availability to your area.

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    Package Handling - Lobster Care & Cooking

    • Packages containing live Maine lobsters are guaranteed to arrive alive. If you are unsure whether your lobsters are alive upon arrival, we ask that you call us immediately at 1-800-548-3562 or if after business hours, email us at customerservice@lobstergram.com and we will respond as quickly as possible the next business day.

    • All live Maine lobster packages must be prepared on the day the package arrives. If you are unsure of your recipient’s plans, we recommend sending a gift certificate.

    • Frozen packages should be scheduled to arrive at least 1 day prior to preparation to allow thawing time. Did you forget to thaw? Try our quick-thaw lobster tail guide!

    • We include a cooking manual with every order. Even if someone has never cooked a live lobster or lobster tail, we will make them an expert!

    • A personalized gift message is included in every order at no additional charge.

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    Shipping for Gift Certificate Redemptions

    Dollar Amount Gift Certificates DO NOT have shipping charges built in to their value. However, their redemption amounts may be applied to shipping charges (except for Discover Gift Certificates), depending upon the order total of product, tax (if applicable) and shipping combined.

    "Your Choice" and "Create-a-Gram" Gift Certificates have the base shipping included, covering overnight delivery. You will see a $0 total, if you choose Overnight shipping. If your total is higher than your gift card value, please confirm you select the correct Gift Certificate package and Overnight Shipping. You may choose Priority delivery, at an additional charge to a credit card. Tax, if applicable, must be covered with an additional charge to your credit card.

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