Updated August, 14, 2017
The kind of information we collect
We collect information, including personal information when you interact with Lobster Gram on the phone, via mail, email, through mobile devices and through our Site. Depending on how you interact with us, we may collect and store the following kinds of personal information: your name, email address, postal address, phone number, user ID, birthday, gender, product reviews and ratings, etc. Such information may be collected when you create an account with us, place an order online, contact us with a question or concern, subscribe to our newsletter or participate in our social media forums, membership programs, contests, promotions, and/or surveys.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services, particularly the shopping cart, may not function properly. However, you can still place orders over the telephone or by contacting customer service.
We may also use a common web technology referred to as “action tags” (sometimes also referred to as single pixel gifs or web beacons) to anonymously track web activity. This information may include IP Addresses, browser types, Internet Service provider, referring/exit pages, the files viewed on our site (for example, HTML pages, graphics, etc.), computer operating system, date/time stamp and/or clickstream data to analyze aggregate trends and administer the site. These tags may be used to send data to third parties for tracking purposes, however, we do not transmit personal information via action tags.
Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Lobster Gram does not currently respond to or honor these signals.
Advertisements for our products & services may appear on third party websites and various online advertising networks across the internet. The online ad networks may use your past online behavior across participating websites to show you interest-based advertisements on those websites. You may see ads for Lobster Gram on participating websites based on how you browse our Site as well as how you browse those websites. We do not control such third party websites or services on which these ads appear nor do we control how they collect and use data about your online activities.
To learn more about interest-based advertising, including how to opt-out, please visit www.aboutads.info/choices/ OR www.networkadvertising.org/managing/opt_out.asp. Please note that the opt-out mechanism relies on cookies to remember your choices with respect to ad-serving on websites. If you delete your cookies‚ use another computer or device‚ or change browsers‚ you will need to repeat the opt-out process. Other websites you visit may offer their own opt-outs. If you do opt-out of interest-based advertisements‚ you may still see advertisements on websites you visit‚ but those ads will not be based on your browsing behavior.
How we use the information we collect:
We use the information we collect from you in order to carry-out our core and day-to-day business functions, including:
· To process transactions such as purchases, returns, and exchanges
· To evaluate the way you interact with us in order to enhance your shopping experience
· To improve our online and off-line marketing efforts
· To analyze our Site usage
· To communicate directly with our customers
· To administer a contest, promotion, survey, or other site feature.
In addition, we may share your personally identifiable information with unaffiliated third parties if (1) you request we do so, (2) the information is required to complete a transaction you have requested (ie payment processing, order fulfillment, shipping, etc), (3) we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets, (5) the information is provided to our agents, outside vendors or service providers in order to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this Policy.
We may combine information we collect about you or receive offline with information we collect online. For example, we may enhance our customer information with third party data in order to enhance our existing information and/or improve the accuracy of our customer information.
How do we protect your information?
The security of your information is extremely important to us. We store and process personal information on servers and computers we control in the U.S. We use technical and administrative security measures intended to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use involve the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database designed to be accessible by those authorized with special access rights to such systems.
We require that all third parties, vendors, and/or independent contractors to whom we provide personal information for marketing, servicing, or processing purposes to restrict the use of the information to those purposes for which their services have been requested and prohibit independent use of such information.
While we have implemented what we believe to be reasonable security measures to safeguard personal information, please keep in mind that "perfect security" does not exist on the Internet.
California Online Privacy Protection Act Compliance
California law, California residents are entitled to request information describing what categories of information we share with third parties for their direct marketing purposes. To make such a request, please write to us at:
1068 Thorndale Ave
Bensenville, IL 60106
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Account and going to the 'Customer Info' page.
We understand the need to protect the privacy of children. We do not knowingly collect personal information from any children under 13. As we have no way of determining the age of individuals who use our site, we carry out the same Policy for all users. If a child under 13 has provided us with personal information without Parental or Guardian consent, the parent or guardian should contact us immediately to remove said information and opt-out of future promotional activities.
For additional information on the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
Information provided through this site may be uploaded to a cloud. By providing information to this site, you consent to the transfer, processing and/or use of the information to the U.S. and/or through a cloud. In the event you utilize this site from outside of the U.S., you consent to the uploading of any information to a cloud and the transfer of the information to the U.S. and the treatment of that information under the terms of this Policy.
Updating Your Information
In setting up an account, subscribing to our newsletter or placing an order with us, you agree to be added to our marketing lists and that we may send you promotional materials related to our products unless you specify otherwise. Every one of our emails provides you with the opportunity to opt-out of future email communications. You may also change your communication preferences, including requests to not share your Personally Identifiable Information with third parties, anytime by sending an email to CustomerService@LobsterGram.com writing to us at Lobster Gram, 1068 SE Thorndale Ave, Bensenville IL, 60106, or calling 1-800-548-3562. If you unsubscribe from our email or catalog mailing lists, we may still send you order-related communications via email.
The practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website.
How to Contact Us
Email: CustomerService@LobsterGram.com or
Call toll-free: 1-800-548-3562 during business hours.
Or Write: Lobster Gram Customer Service Headquarters, 1068 Thorndale Ave, Bensenville, IL 60106