Privacy

Our Commitment To Privacy 

At LiveLob.com (or LobsterGram.com), we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.

 

Our website is certified as a licensee of the GeoTrust Secure Site Program.
GeoTrust is a leading provider of digital trust services that enable everyone, everywhere to engage in commerce and communications.

 

Your consent to this Privacy Policy.

By using our website you signify that you agree with the terms of our current Privacy Policy as posted in this area of the site. If you do not agree with any term in this Policy, please do not provide any Personal Information as defined below on this site.

 

What Personal Information do we collect?
We collect Personal Information from you when you register on our site, place an order, or subscribe to our E-Club newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information for the purpose of processing your order. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

In subscribing for a newsletter, you agree that LobsterGram.com may use the data you entered to inform you by e-mail about the contents and/or products selected by you. You may revoke your consent at any time with effect for the future, either by written notice or by email to CustomerService@LobsterGram.com. You may also unsubscribe from any newsletter via the link provided at the end of each newsletter.

 

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

 

Do we disclose any information to outside parties?
When you supply us with your postal address, phone number or email address you may receive periodic mailings or phone calls from us and you may receive mailings from select other companies. If you would rather not receive such offers, please call or write us via the contact information below to let us know your preferences. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

California Online Privacy Protection Act Compliance-
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Account and going to the 'Customer Info' page.

 

Childrens Online Privacy Protection Act Compliance-
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only-
This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our website, you're granting express consent to the collection and use of your personally-identifying information in the manner we describe and for normal business communications.

 

Changes to our Privacy Policy -
The practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website. Information collected before changes are made will be secured according to the previous Privacy Policy. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

 

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Email: CustomerService@LobsterGram.com or call toll-free 1-800-548-3562 during business hours.

 

Lobster Gram Customer Service Headquarters
4664 N Lowell Ave, Chicago, IL 60630

Lobster Gram Exclusive Shipping Headquarters

540 Elm St., Biddeford, ME 04005

This policy was last modified on October 22, 2013.